Because Ski The Tasman is weather-dependent, we don’t ask for pre-payment, but we do ask for credit card details.

We reserve the right to cancel if the weather is not safe/suitable for the aircraft or skiing. It needs to be a bluebird day with light winds. You can transfer to another day if space, weather, and your plans allow.

Alpine Guides reserves the right to change the length of the day around changing weather conditions or other circumstances beyond our control.

We guarantee a refund of any deposits paid (or no charge to you) if your cancellation is received 24 hours* or more before your skiing day.

Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing us, please make sure you give more than 24 hour’s notice. Less than 24 hour’s notice will incur a full charge.

Please contact us to reconfirm your booking more than 24 hours before your ski day. We will try to phone you first.

Why reconfirm? It allows us to pass on important information - like the weather forecast and snow conditions. If you cannot reconfirm and we are not able to reach you, we reserve the right to cancel your booking.

We encourage you to have a backup day if bad weather stops us from operating on your first day of choice. While we will do our best to roll over bookings, we cannot guarantee that rollovers are possible if we do not have space available.

Minimum Numbers
A minimum of 3 bookings is required to operate on a given day. Individual bookings are welcome. Bookings are accepted on the basis that reservations will be coordinated to achieve minimum numbers.

Reconfirmation
All guests need to reconfirm with us no later than 5 pm the day before skiing.

We reserve the right to cancel reservations if customers fail to reconfirm bookings, we cannot contact you, and there is pressure for seats. This may incur a charge (see Cancellations below).

Reconfirming allows us to pass on important details about meeting points, weather, equipment, and snow conditions.

Booking Restrictions
Guests must be 18 years or older to make a booking. Persons under 18 years old require a parent or guardian accompanying them. The parent/guardian must complete the registration form before skiing.

Children
Unless there is a special offer, there is no child rate. Persons less than 18 years old must have their registration forms completed by an accompanying adult.

The minimum age is 10 years. We reserve the right to refuse to carry children if experience and conditions are, in our opinion, not appropriate. Supervising adults must be prepared to ski at the pace of the children.

Snowboarders
Ski The Tasman is for skiers only. There is some traversing, and the lower glacier is too gently angled for easy riding.

Weather Dependent
Ski The Tasman is a weather-dependent activity. We reserve the right to cancel if the weather is not safe/suitable for the aircraft or skiing. Guests may transfer to another day, if space, weather, and itineraries allow.

Alpine Guides reserves the right to change the duration of the ski day around changing weather conditions or other circumstances beyond our control.

Cancellations
You can cancel your booking with no penalty more than 24 hours before the start of your ski day. We guarantee a refund of any deposits (or no charge).

Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing please ensure you give more than 24 hours notice.

Refunds
In the unlikely event we must shorten the ski day to one run, due to weather or snow conditions guests are entitled to a refund of $225. Refunds are not made to guests who elect to shorten the day due to fitness, lack of ability, or injury.

If payment was made by credit card the refund will be credited to the same card. Charges or refunds will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.

Disclaimer
Ski The Tasman takes place in an uncontrolled, serious high alpine environment. Skiing, snowboarding, and flying in mountain areas carries a certain element of risk.

These risks include, but are not limited to:

• Avalanches

• Rock or icefall

• Falling

• Crevasse hazard

• Weather and other environmental hazards

• Human-related hazards caused by participants

• Aircraft failure

Safety
Alpine Guides has been operating glacier and heliskiing activities since 1974. In that time, we have had more than 75,000 skier days.

Since then, there have been accidents, including fatalities, in our ski operations. There have been no serious accidents on Ski The Tasman since 1978.

Anyone participating with Ski The Tasman must understand that despite the experience and qualifications of our guides, we cannot provide a 100% guarantee of safety in this environment.

Participants registering for our activities are required to follow their guide's instructions explicitly.